Sewer Backup Repair in Southlake, TX: Your First-Hour Action Plan
Sewage coming up through a drain is one of the worst things to find at home. Dirty water can spread across your floors within minutes. We provide sewer backup repair in Southlake, TX, and we’ve been part of this community since 1975. Our team holds a 4.9-star Google rating.
This page walks you through what to do in the first hour. You’ll learn who to call first and how to keep your family safe. We also show you how we clear and repair the line. For full service details, visit our sewer backup repair services in Southlake, TX.
Call Berkeys Plumbing, A/C & Electrical for urgent help with a sewer backup.
What Should You Do in the First Hour of a Sewer Backup?
- Stop all water use. Don't flush, shower, or run the dishwasher or laundry.
- Keep kids and pets away from the affected rooms.
- Stay out of standing water near outlets or cords.
- Call the City of Southlake's Wastewater Division to check the public main.
- Call a licensed plumber if the city main is clear.
- Open windows, and put on gloves and boots before touching anything.
- Take photos of the water and damage for your records.
Sewage in Your Lowest Drains Points to a Main Line Blockage
Is dirty water rising in your tub, shower, or floor drain? Those are the lowest drains in your Southlake home, so they back up first. When the main line is blocked, sewage has nowhere else to go.
Check whether more than one drain is affected. Several drains backing up at once points to your main line, not a single fixture. Spotting this early helps you limit water damage — anything the water soaks into has to be dried within 24 to 48 hours.
The City Main or Your Private Line Decides Who Clears It
Not sure who to call first? The City of Southlake asks you to contact its Wastewater Division before calling a plumber. City staff will check the public sewer main in your street.
- If the city main is blocked: City crews handle the fix.
- If the city main is clear: The blockage is in your private line, and that's when you call us.
This order gets the right crew to your home faster. You can find the city's contact details on the City of Southlake Wastewater Division page.
Gloves, Boots, and Distance Keep Your Family Safe From Sewage
While you wait for help, your family's safety comes first. Sewage carries germs that can make people sick. Keep kids and pets out of the area until the water is cleaned up.
- Wear rubber gloves and boots before you touch anything.
- Don't mix bleach with other cleaners, since the fumes can be harmful.
- Move rugs and valuables only if the water is shallow.
Many Southlake homes in Sterling Creek have hardwood and stone floors. Those surfaces take on damage fast, so getting rugs and furniture out of the water matters.
We're There When You Need Us!
877-746-6855 
We Clear the Line, Find the Cause, and Plan the Repair
When the city main is clear and your private line is blocked, our team steps in. We open your Southlake sewer line with drain cables and hydro jetting. Then we find out what caused the backup:
- Tree roots
- Grease buildup
- Wipes
- A broken pipe
You get a clear repair plan before any work begins. We answer calls 24/7, and we prioritize urgent requests based on technician availability. After-hours fees may apply. Backups spike from November through January, when holiday cooking sends extra grease down kitchen drains.
Video Proof Shows Your Line Is Clear and Intact
After a backup, you want to sleep without worrying it will happen again tomorrow. Once we clear your line, we run a camera through it to confirm water flows freely. The camera also looks for:
- Cracks
- Roots
- Sagging sections that hold waste
You get photos and video of the inside of your Southlake sewer line. That footage tells you whether a deeper repair is needed. We've relied on camera inspections since 1988, when we became the first in Texas to use video sewer inspection.
Once the City Confirms the Main Is Clear, Call Us
A sewer backup needs fast action, and our team is ready to help once the city confirms the public main is clear. We answer calls 24/7. After-hours fees may apply, and we share pricing before any work begins. Call us to get your line cleared and your home back to normal.
Call (817) 481-5869 for sewer backup repair in Southlake.
Frequently Asked Questions
Call the city's Wastewater Division first, so they can check the public main. If the main is clear, the problem is in your private line, and you should call a plumber.
No. Any water you use goes into the blocked line and makes the backup worse.
Yes. Sewage carries germs that can make people sick. Wear gloves and boots, and keep kids and pets away.
If several low drains back up at once, the blockage is likely in your main line. A single slow drain usually points to one fixture instead.
We answer calls 24/7 and prioritize urgent requests based on technician availability. After-hours fees may apply, and we share pricing before work begins.
We're There When You Need Us!
877-746-6855
Berkeys Plumbing, A/C & Electrical in Southlake • 1070 S Kimball Ave Suite 131, Southlake, TX 76092 • 817-481-5869