Emergency Drain Service in Southlake, TX: Your First Hour After a Sewage Backup

Finding sewage in a tub, shower, or floor drain is upsetting. Your first move is simple: stop using water. Every gallon you send down a drain adds to the backup.

• Don't flush any toilets.
• Stop the washing machine and dishwasher.
• Turn off faucets and showers.

Keep children and pets out of the area. If you need to go near the water, wear rubber gloves and boots. Large homes in Clariden Ranch have many fixtures, so tell everyone in the house to stop using water. In a busy Southlake household, one forgotten shower can make the backup worse.

Before we arrive, take a quick look at which drains are backing up. The pattern tells us a lot about where the clog sits.

• One fixture backing up: This is usually a clog in that fixture's branch drain.
• The lowest drains first, or several at once: This usually points to a blockage in your main line.

Most Southlake homes sit on slab foundations. That means a main line backup often shows up first at the lowest tub or shower. Tell us what you see when you call. It helps our plumber bring the right tools to your door.

You may not know if the clog is in your pipe or the city's. A quick call answers that. The City of Southlake Wastewater Division asks homeowners to contact them first about a sewer backup. Their staff will check the public sewer main. The ownership boundary is what decides who handles the repair.

If the main is clear, the problem is in your private line. As the homeowner, you're responsible for the service line from your house to the city connection. That's where we take it from there and clear the blockage for you.

When sewage is backing up in Carillon or anywhere in Southlake, our plumbers follow a clear plan:

1. We locate your sewer cleanout, the access point to your main line.
2. We run a drain cable through the main line to break up the blockage.
3. We restore flow so your drains empty again.

We answer calls 24/7 and prioritize urgent requests based on technician availability. Heavy spring storms put extra load on sewer lines, and backups climb with them. If rain is in the forecast and your drains are slow, call us before the next storm hits.

Once the line is flowing, you'll want to know if this will happen again. We run our video camera through the cleared line so you can see the inside of the pipe. The cause shows up right on screen:

• Tree roots growing through joints
• Grease built up along the pipe walls
• Wipes caught in the line
• A cracked or broken section of pipe

We give you the video and photos to support your insurance claim. In 1988, we became the first Texas plumbing company to use video sewer inspection. Southlake homeowners have trusted that camera work for decades.

After a backup, you want to make sure it's the last one. A few habits go a long way:

• Keep wipes and grease out of your drains, even "flushable" wipes.
• Learn where your sewer cleanout is, so you can point us to it fast.
• Book a camera check if trees grow near your sewer line.

Catching roots or buildup early stops a small problem before it turns into another emergency. Mature trees in Sterling Creek and around Southlake send roots toward sewer lines in search of water. A camera check shows you what's growing in your pipe before it blocks the flow.

Sewage backing up into your home? Call now, and we'll get a plumber on the way to clear the line.

We've been Southlake's original plumbers since 1975. We answer calls 24/7 and prioritize urgent requests.

Call (817) 481-5869 for emergency drain service in Southlake.