As Dallas County shelters in place, essential service workers like plumbers, HVAC technicians and electricians are continuing to enter the homes of residents — and they’re relying on customers to keep them safe.
Employees at Dallas-Fort Worth-based Berkeys Air Conditioning, Plumbing & Electrical are keeping their distance at customers’ doors and performing touchless payment transactions for jobs, according to CEO, Jamie Wooldridge.
“We can actually send an invoice to the customer and they can pay for it then,” said Wooldridge. “And if that’s not feasible, then we have them read us the credit card number instead of passing it back and forth.”
Wooldridge said that if a customer tells the company they’re under quarantine or exhibiting symptoms associated with coronavirus, they’re asking them to reschedule services for a later date.
Several plumbing companies’ executives who spoke with The Dallas Morning News said they’ve seen an uptick in service calls for clogged plumbing, likely resulting from the added stress of residents flushing products other than toilet paper.